The map is not loading at all / There is a white space where the map should be

Please email us if you do not see a map on the Scan page.

You can always try loading the map scan page in another browser. If the maps loads, then it is specific to one browser and we need to change a setting. Here are some setting that may fix the problem.

Chrome Fix

Firefox Fix

Internet Explorer Fix

Microsoft Edge Fix

Mac / Apple Fix

Categorized in: Help and Support