The map is not loading at all/there is a white space where the map should be
The scan is showing no result (20+) but that does not make sense
There are millions of businesses with all kinds different variables and although we have done our best to accommodate the majority of them, there will always be some that don't fit the mold for whatever (technical) reason.
As always, we appreciate your continued use, and if you have any questions feel free to contact us at account [at] localfalcon.com.
The scan has different colored ranking pins seemingly at random
Normally the best ranking position should be at the location of the business and then the numbered positions should get higher as you radiate away from the center.
If you see a scan that is very jumpy or ranks better further away from the center point, this can indicate an error and we would be happy to take a look at the specific search.
The map doesn't have a grid when I choose a listing from my locations
This occurs when the API was not able to find a center point for your (hidden address) listing. To correct this issue, navigate to your "Saved Locations" from the "Locations" drop-down and use the pencil edit icon to manually set a center point.
How can I quickly find certain reports?
When you go to the hub for any report type, hit the "Filters" button and set parameters to filter the reports by. Once you set these filter parameters, you'll see all reports that meet those criteria in the hub.
What criteria can I filter reports by?
You can filter reports according to a wide range of criteria, including business location, location groups and subgroups, scan type (i.e., manual or auto), scan date, scan configuration (Scan Settings), and ARP, ATRP, and SoLV scores.
How do I filter reports using Location Groups?
There are two ways to do this. The first is by opening up a Campaign Report and selecting the group you want to filter for from the "Filter Campaign Data by group" drop-down. The second is by going to the hub for any report type, clicking the "Filters" button, and setting a Location Group as one of your filter parameters.
