We're always around to help. You can:
+ Use our live chat during business hours (8 am - 3pm eastern time).
+ Get in-depth how-to's by reading articles in the Local Falcon Knowledge Base here.
The map is not loading at all / There is a white space where the map should be
Please email us if you do not see a map on the Scan page.
You can always try loading the map scan page in another browser. If the maps loads, then it is specific to one browser and we need to change a setting. Here are some setting that may fix the problem.
The scan is showing no result (20+) but that does not make sense
There are millions of businesses with all kinds different variables and although we have done our best to accommodate the majority of them, there will always be some that don't fit the mold for whatever (technical) reason.
As always, we appreciate your continued use, and if you have any questions feel free to contact us at account [at] localfalcon.com.
The scan has different color ranking pins seemingly at random
Normally the best ranking position should be at the location of the business and then the numbered positions should get higher as you radiate away from the center.
If you see a scan that is very jumpy or ranks better further away from the center point, this can indicate an error and we would be happy to take a look at the specific search.
The map doesn't have a grid when I choose a listing from my dropdown.
This occurs when the API was not able to find a center point for your (hidden address) listing. To correct this issue, navigate to the Locations tab and use the pencil edit icon to manually set a center point.
If you have any questions, you can reach us by:
+ sending an email to account [at] localfalcon.com