Local Rank Tracking Help & Support

Yes, and no, the email address can be changed, but it needs to be changed by a Local Falcon team member. If you wish to change your account email, please make a request via the "support" live chat, and we'll be able to make that change quickly. 

Yes! We offer several ways to access and use your Local Falcon data:

• Direct Exports:
  • CSV & PDF exports - Download your scan data and reports for use in spreadsheets, presentations, or client reporting
  • Shareable URLs - Create public links to share specific scans or reports with clients and team members who don't have Local Falcon accounts
• Integrations & API
  • API access - Pull your data programmatically into custom applications or internal dashboards
  • Looker Studio connector - Visualize your Local Falcon data alongside other marketing metrics in custom dashboards
  • Zapier integration - Automate workflows by connecting Local Falcon with 5,000+ other apps
  • MCP (Model Context Protocol) - Connect your Local Falcon data directly to AI assistants like Claude for advanced analysis and insights

Whether you need data for client reports, internal analysis, or automated workflows, these options ensure your Local Falcon data works seamlessly with your existing tools and processes.

You'll want to add it as the primary phone number and then move your business phone number as a secondary. This way the tracking number will capture usage properly while not impacting NAP consistency.

Yes, all reports for scans run after July 26, 2024 show the business name, address, and review score/number of reviews as they appeared at the time of the scan. Any reports from before then automatically update to display the most recent information.

Metric Insights are advanced data points included in Scan Reports that help you understand how your business compares to competitors across the scanned area. These metric insights — SoLV Distance, OSoLV, and Competitors — highlight your geographic ranking reach, your potential to close the gap with top performers, and the number of businesses that truly compete with you for top-ranking positions. They provide deeper context beyond ARP, ATRP, and SoLV so you can make more informed local SEO decisions.

Yes! There are many ways to do this; however, you'll need to run a scan at least twice in order to export in bulk or use Campaigns. You can also use this Looker Studio Template if neither of those cases are applicable to you.

The ultimate SoLV goal is always 100, but in most cases that isn't going to happen for a number of reasons.

We recommend running a few scans to see how far you currently reach (i.e., grid points where you have a SoLV above 0), then using that info set a goal on how far you want to reach in X number of months. Use that distance goal when setting up your reports, then strive to get your SoLV to as close to 100 as possible.

However, depending on how competitive the area is, getting your SoLV to 100 may not be possible. You could then use the Competitor Report to see who has the highest SoLV in the area and set the goal to surpass them.

Once the address is officially updated on Google Business Profile, you can update the address in your account by navigating to your "Saved Locations" from the "Locations" drop-down and clicking the button with the pencil icon to enter a new address for your listing. This will ensure you continue to receive accurate scan results.