The map is not loading at all when I try to run a scan. Why is there is a white space where the map should be?
You can always try loading the Map Scan page in another browser. If the map loads, then the issue is specific to one browser and you may need to change a setting. Here are some setting updates that may fix the problem:
Chrome Fix
Firefox Fix
Internet Explorer Fix
Microsoft Edge Fix
Mac/Apple Fix
Please contact us via the live chat or email us at account [at] localfalcon.com if you still do not see a map on the Map Scan page.
Why is my Scan Report showing no results for my business?
If your business specifically isn't showing up in your Scan Report, it's possible you're either using the wrong scan settings or your business simply isn't visible in the scanned area.
If you're sure your scan settings are right and your business is visibile on the platform(s) you're scanning, it's also possible that there's a technical issue. There are millions of businesses with all kinds of different variables and, although we have done our best to account for the majority of them, there will always be some that don't fit the mold for whatever (technical) reason.
As always, we appreciate your continued use, and if you have any questions feel free to contact us at account [at] localfalcon.com.
Why does the scan geo-grid have different colored ranking pins seemingly at random?
Normally the best ranking position (the greenest) should be at the location of the business, and then the numbered positions should get higher as you radiate away from the center (shifting from yellow to orange to red the further away you get from the location).
If you see very irregular scan results, such as rankings that get better further away from the center point, this can indicate an error and we would be happy to take a look at the specific search.
Why doesn't the map have a geo-grid when I choose a business from my locations?
This occurs when the API was not able to find a center point for your listing because of a hidden address. To correct this issue, navigate to your "Saved Locations" from the "Locations" drop-down and use the pencil edit icon to manually set a center point.
How can I quickly find certain reports?
When you go to the hub for any report type, hit the "Filters" button and set parameters to filter the reports by. Once you set these filter parameters, you'll see all reports that meet those criteria in the hub.
What criteria can I filter reports by?
You can filter reports according to a wide range of criteria, including platform, business location, location groups and subgroups, scan type (i.e., manual, auto, or campaign), scan date, scan configuration (settings), and ARP, ATRP, and SoLV scores.
How do I filter reports using Location Groups?
There are two ways to do this. The first is by opening up a Campaign Report and selecting the group you want to filter for from the "Filter Campaign Data by Group" drop-down. The second is by going to the hub for any report type, clicking the "Filters" button, and setting a Location Group as one of your filter parameters.
Can I change the email address on my Local Falcon account?
Yes, and no, the email address can be changed, but it needs to be changed by a Local Falcon team member. If you wish to change your account email, please make a request via the "support" live chat, and we'll be able to make that change quickly.
Can I export or use my Local Falcon data outside the platform?
Yes! We offer several ways to access and use your Local Falcon data:
- Direct Exports:
- CSV & PDF exports - Download your scan data and reports for use in spreadsheets, presentations, or client reporting
- Shareable URLs - Create public links to share specific scans or reports with clients and team members who don't have Local Falcon accounts
- Integrations & API
- API access - Pull your data programmatically into custom applications or internal dashboards
- Looker Studio connector - Visualize your Local Falcon data alongside other marketing metrics in custom dashboards
- Zapier integration - Automate workflows by connecting Local Falcon with 5,000+ other apps
- MCP (Model Context Protocol) - Connect your Local Falcon data directly to AI assistants like Claude for advanced analysis and insights
Whether you need data for client reports, internal analysis, or automated workflows, these options ensure your Local Falcon data works seamlessly with your existing tools and processes.
